About
Built for the engineers behind the ticket
Technical support engineers spend most of a case finding things: the log line, the past fix, the Slack thread, the right engineer. Arcus does that legwork so they can spend their time solving.
What we believe
- Draft, don’t send. AI writes the internal note. A person approves anything a customer sees.
- Show the evidence. Every finding cites the file and line it came from, and every metric shows its sample size.
- Remember what worked. A team should never solve the same problem twice from scratch.
Where we are
Arcus is early. We work closely with a small group of design partners running support on Zendesk and ServiceNow. Transcripts and ServiceNow are in beta.
Get in touch
Product, partnership or security questions: daarishlomo@gmail.com.